Continue the integration processes that already serve you well by adding Salesforce to your existing computer-telephony integration system. CTI-Salesforce integration provides your sales staff with all of your customer's pertinent information the minute that the call comes in. When you implement CTI-Salesforce CRMs, you'll be able to serve your customers faster and more completely while decreasing the duration of calls.
- Use the same click-to-dial interfaces that you are currently familiar with.
- Simplify call routing procedures, increasing customer satisfaction.
- Decrease hold times.
- Immediately let your sales staff know how many times this customer has called.
- Log and record all calls.
- Never force a caller to answer the same question twice.
- Gather call center data on telestaff behavior, call characteristics, and frequency and duration of calls.
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